Igloo Software Review: Pros, Cons, Features, and Pricing
Igloo Software is an intranet portal software that helps businesses create a digital workplace to improve communication and collaboration. It's ideal for midsize companies and enterprise-level organizations, especially in the tech, healthcare, and financial services sectors, where cross-departmental collaboration is key. Igloo Software is a digital workplace solution that provides a user-friendly collaboration platform for building a connected workplace.
Igloo Software fosters collaboration for HR, IT, and operations teams by enhancing employee communications and file sharing. In this article, I'll cover Igloo Software's features, pros and cons, use cases, pricing, FAQs, and user reviews to help you decide if this software aligns with your communication and collaboration needs and goals.
Igloo Software Evaluation Summary
- Pricing upon request
- Free demo available
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Igloo Software Overview
In my opinion, Igloo Software is a strong contender in the intranet software market. Its intuitive interface and reliable customer support make it a solid choice for companies needing a collaborative digital workplace. While the pricing may seem on the higher side, its capabilities, such as project management, permissions, and configurable widgets, justify the cost for midsize to large organizations. It excels in enhancing communication and collaboration, but it could improve by expanding integration options. If you value simple onboarding for new employees, strong user experience, and excellent support, Igloo Software is worth considering.
pros
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Your team members will find the interface easy to use.
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It offers strong customer support with real-time notifications.
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It excels in enhancing communication, collaboration, and knowledge management.
cons
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You may find the customization options limited.
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Some users feel the mobile app needs improvement for remote work.
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You may encounter occasional performance issues.
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TestDevLab
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Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.8
Our Review Methodology
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Document Management
Igloo Software makes collaboration easier by allowing your team to securely store and manage documents. You can quickly access and share files without hassle.
Communication Tools
Your team can use chat and forums to stay connected, enhancing communication across departments and keeping everyone informed.
Customizable Dashboards
Igloo Software lets you create dashboards tailored to your team's needs. You'll have a personalized view of your most important tasks and updates.
Task Management
You can assign and track tasks easily within Igloo Software, keeping your projects on schedule and boosting productivity.
Knowledge Base
Igloo Software's knowledge base helps your team store and retrieve important information efficiently, offering a reliable resource for training and support.
Social Networking
Your team can engage and collaborate through the social features, fostering a sense of community within your workplace.
Ease of Use
Igloo Software stands out for its user-friendly interface and intuitive design, making it easy to navigate. The customizable dashboards and clear communication tools enhance usability, ensuring that your team can focus on their work. Compared to other options, Igloo Software's ease of use makes it a practical choice for teams looking to enhance collaboration without a steep learning curve.
Integrations
Igloo Software integrates with Microsoft Teams, Slack, Google Workspace, Salesforce, Dropbox, OneDrive, SharePoint, Box, Zendesk, and Asana. It offers an API for custom integrations and connects with third-party tools to expand its capabilities.
Igloo Software Specs
- 2-Factor Authentication
- Access Management
- Anti-Virus
- API
- Audit Trail
- Bug Tracking
- Calendar Management
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Email Integration
- External Integrations
- File Sharing
- File Transfer
- Firewall
- Google Apps Integration
- Inventory Tracking
- Malware Protection
- Multi-User
- Network Device Performance Monitoring
- Network Traffic Monitoring
- Network Visualization
- Notifications
- Project Management
- Remote Access
- Risk Assessment
- SAP Integration
- Scheduling
- Software Integration
- Third-Party Plugins/Add-Ons
- Ticket Management
