Hvis du administrerer IT-drift, kjenner du presset med å holde systemene i gang uten problemer. Det kan hende at xMatters ikke dekker teamets unike behov eller skalerer i takt med veksten. Det er på tide å utforske alternativer.
Jeg har testet og vurdert ulike alternativer for å hjelpe deg med å finne det som passer best. Målet mitt er å gi en objektiv gjennomgang av hva hvert verktøy tilbyr, med fokus på funksjoner som løser vanlige utfordringer, som hendelseshåndtering og teamkommunikasjon.
I denne artikkelen deler jeg mine beste anbefalinger og fremhever fordeler og mulige ulemper. Du får innsikt som kan hjelpe deg med beslutningen, slik at teamet ditt får verktøyene det trenger for å lykkes.
Hva er xMatters?
xMatters er en programvare for IT-administrasjon som er utviklet for å hjelpe teamet ditt med å håndtere hendelser og kommunikasjon. Den brukes ofte av IT-fagfolk, DevOps-team og ansvarlige for hendelseshåndtering som trenger effektive måter å håndtere varsler og samordne responser på ved driftsforstyrrelser. Automatiserte arbeidsflyter, sanntidsvarsler og integrasjonsmuligheter bidrar til å holde systemene i gang uten problemer og sikre effektiv teamkommunikasjon. Alt i alt gir xMatters verdi ved å styrke teamets evne til å håndtere IT-hendelser.
Sammenligningstabell: xMatters-alternativer
Denne sammenligningstabellen oppsummerer prisopplysningene for mine beste utvalgte xMatters-alternativer.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-driven incident management | 14-day free trial + free plan + free demo available | From $21/user/month | Website | |
| 2 | Best for AI-enhanced incident alerts | 14-day free trial + free plan + free demo available | From $8/user/month | Website | |
| 3 | Best for combined observability and management | Free plan available | From $29/user/month (billed annually) | Website | |
| 4 | Best for AI-supported incident response guidance | Free demo available | Pricing upon request | Website | |
| 5 | Best for AI-enriched automation | 14-day free trial + free demo available | From $19/user/month | Website | |
| 6 | Best for modern on-call management | 7-day free trial + free demo available | $13.99/user/month | Website | |
| 7 | Best for data platform integration | 14-day free trial + free demo available | Pricing upon request | Website | |
| 8 | Best for AI-powered customer service | Free trial + free demo available | Pricing upon request | Website | |
| 9 | Best for privacy-focused incident management | 14-day free trial + free plan + free demo available | From $19/user/month | Website | |
| 10 | Best for IT asset management | Free trial available | From $89/agent/month | Website |
Why Trust Our Software Recommendations
6,700+
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Industry experts
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Evaluation factors
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Years
Our team has been testing and reviewing software since 2012. As tech leaders ourselves, we know how difficult—and important—it is to choose the right software.
For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.
Our reviews reflect our human editorial judgment, not a sales pitch.
Expert reviewers:
- Paulo Gardini MiguelTech Director
Tim FisherVP of AI
Gabriel RosasTech Lead & Software Architect
Christhian GruhnTech Lead & Platform Architect
Anmeldelser av de beste xMatters-alternativene
Nedenfor finner du mine detaljerte sammendrag av de beste xMatters-alternativene som kom med på kortlisten. Anmeldelsene mine gir en detaljert gjennomgang av de viktigste funksjonene, fordeler & ulemper, integrasjoner og ideelle bruksområder for hvert verktøy, slik at du kan finne det som passer best for deg.
Best for AI-driven incident management- 14-day free trial + free plan + free demo available
- From $21/user/month
Visit WebsiteCustomer Rating:4.5/5
PagerDuty boosts incident response with AI-driven alerts and automation. PagerDuty is an incident management platform designed for IT professionals and DevOps teams. It helps your team manage incidents, automate workflows, and enhance communication during critical events.
Why it's a good xMatters alternative: PagerDuty offers AI-driven incident management, which helps your team predict and mitigate potential issues before they escalate. With real-time alerts, machine learning insights, and automated escalations, you can respond to incidents faster. The platform's advanced analytics provide actionable insights to improve your team's efficiency. PagerDuty’s focus on AI and automation makes it a strong alternative to xMatters for proactive incident response.
Standout features & integrations:
Features include event intelligence, which uses machine learning to detect patterns and predict incidents. PagerDuty also offers automated escalations to ensure the right team members are alerted. Additionally, the platform provides detailed analytics to help your team understand incident trends and improve processes.
Integrations include Slack, Microsoft Teams, AWS, Google Cloud Platform, ServiceNow, Atlassian Jira, Salesforce, Datadog, Splunk, and New Relic.
Pros and Cons
Pros:
- Automated multi-step response processes using a low-code builder
- AI agents analyze data and guide responders to a faster resolution
- Machine learning filter provides intelligent alerting and event intelligence
Cons:
- Steep learning curve for on-call admins
- Per-user billing can lead to high costs as organizations scale
Learn more about PagerDuty:
Best for AI-enhanced incident alerts- 14-day free trial + free plan + free demo available
- From $8/user/month
Visit WebsiteCustomer Rating:4.6/5
AlertOps speeds response using AI-guided alerts and automated escalations. AlertOps is an incident management platform designed for IT and DevOps teams. It focuses on enhancing incident response and communication through AI-driven automation and alerting.
Why it's a good xMatters alternative: With AI-enhanced incident response, AlertOps helps your team detect and resolve issues faster. It offers customizable alerting rules and escalations to ensure the right team members are notified promptly. The platform's workflow automation reduces manual intervention, allowing your team to focus on critical tasks. AlertOps' focus on AI and automation makes it a compelling alternative to xMatters for teams looking to improve response efficiency.
Standout features & integrations:
Features include automated workflows that save your team time and effort. AlertOps provides detailed incident timelines to help you track and analyze events. The platform also offers role-based access control, ensuring the right people have the right permissions.
Integrations include Slack, Microsoft Teams, Jira Software, ServiceNow, AWS, Datadog, Splunk, New Relic, PagerDuty, and SolarWinds.
Pros and Cons
Pros:
- Live call routing for inbound phone calls based on real-time on-call schedules
- Alert aggregation from all monitoring tools
- Filters noise, detects root causes, summarizes alerts, and suggests resolutions
Cons:
- Lengthy timelines for configuring advanced automation workflows
- Dated user interface
Learn more about AlertOps:
Best for combined observability and management- Free plan available
- From $29/user/month (billed annually)
Better Stack unifies monitoring and incident response in one observability platform. Better Stack is a monitoring and incident management platform designed for IT and DevOps teams. It helps your team monitor system performance and manage incidents effectively.
Why it's a good xMatters alternative: Better Stack combines observability and incident management into a single platform, providing a unified approach to system monitoring and response. It offers real-time alerts and performance dashboards to keep your team informed and proactive. With incident timelines and analytics, Better Stack helps you understand and improve your response strategies. Its integrated approach to observability and management makes it a strong alternative to xMatters for teams looking to simplify their monitoring and incident response.
Standout features & integrations:
Features include customizable performance dashboards that provide insights into your system's health. Better Stack offers real-time alerts to ensure your team responds promptly to any issues. The platform also provides incident analytics, helping you track and improve response times.
Integrations include Slack, Microsoft Teams, GitHub, Jira Software, AWS, Google Cloud Platform, Azure, Datadog, PagerDuty, and New Relic.
Pros and Cons
Pros:
- Broad tools for managing scheduling, automated escalations, and alerts
- Playwright-based synthetic transaction monitoring to test user journeys
- Unified observability with aggregated logs, metrics, and traces
Cons:
- Cumbersome log management interface
- Platform features lack depth in some advanced niches
Learn more about Better Stack:
Best for AI-supported incident response guidance- Free demo available
- Pricing upon request
ServiceNow ITSM improves operations with AI-enhanced incident automation. ServiceNow IT Service Management is a platform designed for IT teams to manage and automate their service operations. It helps your team improve service delivery and efficiency by automating routine tasks and offering detailed insights and support tools.
Why it's a good xMatters alternative: The platform's AI-enhanced incident response capabilities help your team resolve issues faster and more efficiently. ServiceNow provides automated workflows and machine learning insights to refine your incident management processes. Its detailed analytics and reporting features offer valuable insights into your team's performance and areas for improvement. ServiceNow's focus on AI and service management makes it a strong alternative to xMatters for teams looking to enhance their IT operations.
Standout features & integrations:
Features include a customizable service catalog that allows your team to define and manage services. ServiceNow offers change management tools to help you track and control changes in your IT environment. The platform also provides knowledge management capabilities, enabling your team to create and share valuable information.
Integrations include Microsoft Teams, Slack, AWS, Azure, Google Cloud Platform, Jira Software, Salesforce, Zoom, GitHub, and SAP.
Pros and Cons
Pros:
- Incident response playbooks help guide setups that standardize procedures
- AI agents provide contextual help, solutions, and automated incident summaries
- Intelligent incident prioritization and assignment
Cons:
- Occasional performance lags with complex customizations
- Licensing can be complex, depending on user roles
Learn more about ServiceNow IT Service Management:
Best for AI-enriched automation- 14-day free trial + free demo available
- From $19/user/month
FireHydrant automates incident handling with runbooks and AI-assisted workflows. FireHydrant is an incident management platform designed for IT and DevOps teams. It helps your team manage incidents efficiently by automating workflows and providing detailed insights into incidents.
Why it's a good xMatters alternative: FireHydrant offers AI-enriched automation to optimize your incident response processes. It provides features like incident runbooks and retrospectives to help your team learn from past incidents and improve future responses. The platform's focus on automation reduces manual workload and enhances team efficiency. FireHydrant's emphasis on AI-driven automation makes it a strong alternative to xMatters for teams seeking to enhance incident management.
Standout features & integrations:
Features include incident runbooks that guide your team through response processes. FireHydrant also offers retrospectives, helping you analyze incidents and improve strategies. The platform provides customizable incident templates, allowing your team to standardize responses effectively.
Integrations include Slack, Microsoft Teams, Jira Software, GitHub, Datadog, PagerDuty, Zoom, AWS, New Relic, and ServiceNow.
Pros and Cons
Pros:
- Built-in post-mortems automate data gathering from incident timelines
- Customizable templates that define incidents and automatically trigger runbooks
- Automated runbooks that codify incident response procedures
Cons:
- Standardized processes can require a cultural shift to align
- Administrative dedication is required to design, build, and maintain complex workflows
Learn more about FireHydrant:
Best for modern on-call management- 7-day free trial + free demo available
- $13.99/user/month
OnPage modernizes on-call response with secure alerts and fast escalation. OnPage is an on-call management system designed for IT teams and healthcare professionals. It helps your team manage incident alerts and ensure critical messages reach the right people promptly.
Why it's a good xMatters alternative: OnPage offers a modern approach to on-call management with its secure messaging and alerting features. These capabilities ensure that your team receives critical alerts promptly and can respond effectively. With features like escalation policies and real-time reporting, OnPage supports efficient incident management. Its focus on modern, secure communication makes it a solid alternative to xMatters for teams prioritizing on-call reliability.
Standout features & integrations:
Features include secure messaging that ensures your team's communication remains private and protected. OnPage also provides real-time reporting, which helps you track incident responses and outcomes. The platform supports customizable escalation policies to ensure alerts reach the right people quickly.
Integrations include Slack, Microsoft Teams, ServiceNow, Splunk, Cisco Webex, ConnectWise, SolarWinds, Datto, Autotask, and Freshservice.
Pros and Cons
Pros:
- Automated escalation policies
- Flexible on-call scheduling to create complex rotations with 24/7 coverage
- Alerts bypass silent and do-not-disturb modes on mobile via calls and SMS
Cons:
- Less complex workflow automation capabilities
- No permanent free plan
Learn more about OnPage:
Best for data platform integration- 14-day free trial + free demo available
- Pricing upon request
Splunk On-Call enhances response using real-time alerts tied to Splunk data. Splunk On-Call is an incident management solution tailored for IT and DevOps teams. It focuses on providing real-time alerts and efficient incident response to ensure your systems stay operational.
Why it's a good xMatters alternative: Splunk On-Call integrates closely with the Splunk data platform, offering a smooth experience for teams already using Splunk for monitoring. It provides real-time alerting and escalation policies to ensure your team responds to incidents promptly. The tool's analytics and reporting features help you understand incident trends and improve response strategies. Its deep integration with the Splunk ecosystem makes it a strong alternative to xMatters for data-driven teams.
Standout features & integrations:
Features include customizable on-call schedules to fit your team's needs. Splunk On-Call provides incident tracking and reporting to help you analyze response times and outcomes. The platform also offers mobile access, ensuring your team can manage incidents from anywhere.
Integrations include Splunk, Slack, Microsoft Teams, Jira Software, PagerDuty, ServiceNow, AWS, Datadog, New Relic, and GitHub.
Pros and Cons
Pros:
- Real-time incident timelines for transparent post-incident review
- Faster root cause identification with connected incident data and code changes
- Extensive integration ecosystem
Cons:
- Occasional inconsistencies reported with mobile app notifications
- Complex schedule configuration
Learn more about Splunk On-Call:
BMC elevates service operations through AI-driven workflows and predictive tools. BMC is an IT service management platform designed for enterprise IT teams. It helps your team manage IT services, automate workflows, and improve service delivery.
Why it's a good xMatters alternative: BMC leverages AI-powered customer service to enhance your team's ability to resolve incidents quickly and efficiently. It offers features like automated workflows and predictive analytics to improve service management processes. The platform's focus on AI-driven insights helps your team anticipate and address potential issues before they escalate. BMC's integration of AI in service management makes it a strong alternative to xMatters for teams looking to optimize their IT operations.
Standout features & integrations:
Features include detailed asset management, allowing your team to track and manage IT assets effectively. BMC provides change management tools to help you control and document changes in your IT environment. The platform also offers service request management, enabling your team to handle and resolve requests efficiently.
Integrations include Microsoft Azure, Amazon Web Services, Salesforce, ServiceNow, Cisco, IBM, Oracle, SAP, VMware, and Splunk.
Pros and Cons
Pros:
- Built-in knowledge-centered service functionality
- AI-powered recommendations from AI Agents
- Advanced service analytics with out-of-the-box dashboards to track KPIs
Cons:
- Some users note reduced functionality with the mobile app
- Complex UI can require training
Learn more about BMC:
Best for privacy-focused incident management- 14-day free trial + free plan + free demo available
- From $19/user/month
ilert improves incident handling with privacy-focused alerts and scheduling. ilert is an incident response platform designed for IT and DevOps teams. It helps your team manage alerts and on-call duties, ensuring efficient incident resolution and communication.
Why it's a good xMatters alternative: ilert offers a privacy-focused approach to incident management, ensuring your team's data is handled securely. It provides features like on-call scheduling and real-time alerting to keep your team informed and prepared. With incident analytics, ilert helps you understand trends and improve response strategies. Its focus on privacy and data security makes it a strong alternative to xMatters for teams prioritizing secure incident management.
Standout features & integrations:
Features include customizable on-call schedules that let your team define who is available and when. ilert also offers real-time alerting to ensure your team can respond to incidents quickly. The platform provides incident analytics to help you track performance and optimize processes.
Integrations include Slack, Microsoft Teams, Jira Software, GitHub, AWS, Datadog, Splunk, New Relic, PagerDuty, and ServiceNow.
Pros and Cons
Pros:
- Ability to create audience-specific status pages to communicate incidents
- Role-based access control for granular permissions based on information relevance
- Privacy-centric design of systems and mobile apps
Cons:
- Advanced analytics are more limited compared to other tools
- Narrower ITSM scope
Learn more about ilert:
10Best for IT asset managementSysAid
- Free trial available
- From $89/agent/month
Visit WebsiteCustomer Rating:4.5/5
SysAid manages IT tickets and assets, linking devices to requests with automated workflows. SysAid is an IT service management platform used by IT teams to manage support requests, assets, and internal services. It helps you handle ticketing, asset tracking, automation, and service workflows from one system.
Why it's a good xMatters alternative: SysAid gives your team built-in tools to track hardware, software, and device lifecycle details alongside support work. You can link assets directly to service requests so issues stay tied to the devices involved. The platform supports automated workflows that update asset records as changes happen. This makes it easier to keep accurate inventory data while handling day-to-day IT work. If asset visibility matters as much as service response, SysAid fits that need well.
Standout features & integrations:
Features include asset discovery for finding devices on your network, lifecycle tracking for monitoring asset changes over time, and automation rules for updating records without manual work. You can also generate asset reports to review usage and status trends. I believe this helps your team avoid blind spots as your environment grows.
Integrations include Microsoft Azure Active Directory, Microsoft Intune, Microsoft Teams, Jira, Salesforce, Zapier, and Slack
Pros and Cons
Pros:
- Handles mixed hardware environments
- Built-in asset discovery tools
- Strong link between assets and tickets
Cons:
- Scales better with admin oversight
- Asset rules need careful configuration
Andre xMatters-alternativer
Her er noen flere xMatters-alternativer som ikke kom med på kortlisten min, men som likevel er verdt å se nærmere på:
- 11FreshserviceBest for intuitive user experience
- 12OpsgenieBest for Atlassian tool integration
- 13InvGate Service ManagementBest for customizable workflows
- 14MitratechBest for compliance management
- 15RootlyBest for incident retrospectives
- 16VelocityEHS Risk Management Best for risk management
- 17incident.ioBest for Slack integration
- 18KasewareBest for incident tracking and reporting
How I Evaluate xMatters Alternatives
I split every evaluation into two layers: baseline capabilities—multi-channel alerting, on-call scheduling, escalation policies—a tool must have, and the differentiators that set the best apart.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- On-Call Scheduling & Rotations: I look for layered rotations, override support, and follow-the-sun scheduling so globally distributed teams always have clear responder coverage.
- Multi-Channel Alert Delivery: Each tool should deliver alerts across SMS, voice, push, email, and chat apps, with per-user preferences and failover channels for missed notifications.
- Incident Response Workflows: I evaluate whether a platform supports the full incident lifecycle—from triage and acknowledgment through resolution—with features like runbook attachment and stakeholder updates.
- Monitoring & ITSM Integrations: A tool's integration depth matters, especially bi-directional connections with stacks like Datadog, Prometheus, ServiceNow, Jira, Slack, and Microsoft Teams.
- Automated Escalation Policies: I check for multi-tier, rule-based escalation paths that route unacknowledged alerts through backup responders and teams based on configurable time thresholds.
- Post-Incident Reporting & Analytics: Dashboards tracking MTTA, MTTR, and alert volume trends help teams run better postmortems, so I look for customizable reporting and data export options.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
AI-powered noise reduction can make or break alert management. During a cascading failure, teams can receive hundreds of alerts in minutes. Tools that deduplicate and correlate those into a single actionable incident save real response time. Service ownership mapping is another feature I evaluate—it ties alerts directly to the team responsible for a specific microservice. Automated runbooks go further by executing diagnostic or remediation steps the moment an alert fires, cutting MTTR before a human even picks up the page.
Beyond Features
Compliance and security certifications matter when your alerting platform handles incident data across regulated environments. I check for SOC 2 Type II, SSO/SAML enforcement, and data residency options. Pricing models vary widely in this space—some vendors charge per user, others per responder—so I evaluate how costs scale as on-call teams grow. I also consider vendor support SLAs closely, since an outage in your incident response platform is one of the worst single points of failure an operations team can face.
Hvorfor se etter et xMatters-alternativ?
Selv om xMatters er et godt valg av programvare for IT-administrasjon, finnes det flere grunner til at enkelte brukere ser etter alternative løsninger. Det kan hende du ser etter et xMatters-alternativ fordi …
- Du trenger flere tilpasningsmuligheter
- Teamet ditt trenger bedre integrasjonsmuligheter
- Du ser etter en mer skalerbar løsning
- Du trenger et verktøy med et enklere grensesnitt
- Teamet ditt trenger lokaliserte supportalternativer
Hvis noe av dette høres kjent ut, har du kommet til rett sted. Listen min inneholder flere programvarealternativer for IT-administrasjon som passer bedre for team som står overfor disse utfordringene med xMatters og ser etter alternative løsninger.
Viktige funksjoner i xMatters
Her er noen av de viktigste grunnleggende og avanserte funksjonene i xMatters, slik at du kan sammenligne hva alternative løsninger tilbyr:
- Automatisering av arbeidsflyter: Automatiserer arbeidsflyter for hendelseshåndtering gjennom hele hendelsens livssyklus, og hjelper DevOps- og SRE-team med å redusere nedetid og opprettholde oppetid i komplekse miljøer.
- Bygger for arbeidsflyter uten kode: Gjør det mulig for team å bygge og justere arbeidsflyter for hendelseshåndtering uten å skrive kode, slik at beredskapsteam enklere kan tilpasse seg når systemer og prosesser endres.
- Ferdiglagde integrasjoner: Kobler seg til hundrevis av DevOps- og IT-verktøy, inkludert Jira og Jenkins, og støtter konsekvent varslingshåndtering og raskere hendelseshåndtering.
- Fleksibelt API: Støtter tilpassede integrasjoner med interne systemer og tredjepartsverktøy, slik at team kan samordne hendelseshåndteringen på tvers av den bredere teknologistakken.
- Tilpasningsdyktig hendelseshåndtering: Forbedrer koordineringen under hendelser ved dynamisk å rute varsler og tildele ansvarlige basert på sanntidsforhold.
- Signalintelligens: Filtrerer bort varslingsstøy og prioriterer kritiske signaler, slik at team kan unngå varselstretthet og raskere nå de riktige beredskapsansvarlige.
- Handlingsrettet analyse: Gir sanntidsinnsikt i ytelsen til hendelseshåndteringen, varslingstrender og pålitelighetsmålinger for å støtte kontinuerlig forbedring.
- Plattform klar for bedriftsbruk: Utviklet for hendelseshåndtering i stor skala, med sikker arkitektur, høy tilgjengelighet og støtte for både skybaserte og lokale systemer.