10 melhores alternativas ao Aircall para chamadas VoIP em 2026

Análises das melhores alternativas ao Aircall

1. 

   1

   Squaretalk

   Best for dynamic call routing

   • Free demo available
   • From $25/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Squaretalk is a cloud-based contact center platform built for teams handling complex, distributed communications. If you’re looking for flexible calling, customizable automation, and support for a global workforce, Squaretalk gives your business a solution designed for scalable operations.

   Who Is Squaretalk Best For?

   Squaretalk is well suited for contact centers handling high call volumes and requiring advanced, rules-based call distribution.

   Why Squaretalk Is a Good Aircall Alternative

   For contact centers where call routing logic needs to go beyond simple round-robin, Squaretalk is worth serious consideration. I like that its IVR builder lets me create multi-level call flows that route callers based on input, agent skill, or availability in real time. My team is able to set priority rules so VIP callers skip the queue entirely and reach a designated agent group. That kind of granular routing control is where Squaretalk pulls ahead of Aircall for high-volume call environments.

   Squaretalk Key Features

   • Click-to-call: Launch calls directly from your CRM or browser without manually dialing numbers.
   • Call recording: Automatically record and store conversations for quality monitoring and compliance reviews.
   • Real-time dashboard: Monitor live agent activity, call queues, and performance metrics across all locations.
   • SMS messaging: Send and receive text messages alongside voice calls within the same platform.

   Squaretalk Integrations

   Squaretalk offers native integrations with Salesforce, Zoho CRM, Pipedrive, HubSpot, Freshdesk, Zendesk, and Microsoft Dynamics 365. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Real-time analytics for distributed workforces
   • Advanced call handling for cross-border operations
   • Multi-language support for international teams

   Cons:

   • Occasional call quality issues reported internationally
   • Limited presence in certain geographic regions
   Learn more about Squaretalk:

   • Check out Squaretalk on their website
2. 

   2

   Nextiva

   Best for small firms needing one system

   • Free trial available
   • From $15/user/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Nextiva is a cloud-based communication platform offering VoIP phone services for small- to medium-sized businesses. It’s used by companies looking to improve their communication infrastructure with reliable and cost-effective solutions.

   Why it’s a good Aircall alternative: Nextiva provides cost-effective VoIP features that cater to businesses aiming for budget-friendly communication systems. Its features include advanced call management, voicemail-to-email, and call analytics, which help you manage communications efficiently. The platform’s scalability supports growing businesses without a hitch. Its reliability, quick uptime, and options for toll-free numbers make it an appealing option for teams looking to optimize costs while maintaining quality.

   Standout Features and Integrations:

   Features include call forwarding, which ensures you never miss important calls, and a mobile app that lets you manage communications on the go. You can also use conference calling to connect multiple team members efficiently.

   Integrations include Salesforce, Microsoft Teams, HubSpot, Zendesk, Google Workspace, ServiceNow, Zoho CRM, and more.

   Pros and Cons

   Pros:

   • HIPAA and PCI compliant
   • Customer sentiment analysis
   • Queue management and monitoring

   Cons:

   • Clunky mobile notifications
   • Rigid contract terms
   Learn more about Nextiva:

   • Check out Nextiva on their website
   • Explore best alternatives to Nextiva
3. 

   3

   CloudTalk

   Best for AI outbound dialing

   • Free plan + 14-day trial + free demo available
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CloudTalk is a cloud-based business phone system designed for sales and support teams handling high call volumes. It supports AI outbound dialing, helping teams automate dialing from contact lists while managing call flows more efficiently. As an alternative to Aircall, it provides voice communication tools that assist with organizing outbound and inbound calling operations.

   Why I Picked CloudTalk

   I picked CloudTalk as an Aircall alternative for its AI outbound dialing, which helps teams automate calls from contact lists using different dialing modes and voicemail drop features. This reduces manual dialing and keeps agents focused on live conversations. The platform also includes conversation intelligence tools that generate call summaries and sentiment analysis, helping teams review interactions and track customer responses more clearly.

   CloudTalk Key Features

   In addition to AI outbound dialing, CloudTalk offers:

   • Real-Time Monitoring: Allows your team to listen to live calls and access performance analytics for better coaching and quality assurance.
   • Messaging: Supports international SMS and WhatsApp, expanding your team's reach and flexibility in communication.
   • Number Management: Provides local numbers in over 160 countries, helping your business maintain a local presence globally.
   • Call Management: Features custom routing, IVR, call queuing, and recording to optimize call handling and customer satisfaction.

   CloudTalk Integrations

   Integrations include HubSpot, Salesforce, Zendesk, Pipedrive, Zoho CRM, Intercom, Freshdesk, Slack, Microsoft Teams, and Shopify.

   Pros and Cons

   Pros:

   • Clear interface reduces time switching between call tasks
   • AI summaries reduce manual reporting time
   • Quick setup process with minimal technical configuration

   Cons:

   • Additional costs for numbers and contact scaling
   • Users report inconsistent call quality
   Learn more about CloudTalk:

   • Check out CloudTalk on their website
4. 

   4

   Dialpad

   Best for AI-driven insights

   • 14-day free trial + free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Dialpad is a cloud-based communication platform used by businesses for voice, video, and messaging. It’s popular among sales and support teams looking to further their communication efficiency.

   Why it’s a good Aircall alternative: Dialpad offers sentiment analysis, which helps your team make informed decisions. Real-time transcription and voice analytics provide valuable data during calls. The platform’s AI features assist in improving call quality and customer interactions. A responsive helpdesk enables you to leverage its technology for better insights.

   Standout Features and Integrations:

   Features include call recording, voicemail transcription, and custom call routing to manage your communications effectively. The platform offers a mobile app that keeps your team connected, as well as a built-in analytics dashboard to track performance metrics.

   Integrations include Salesforce, Slack, HubSpot, Microsoft Teams, Google Workspace, Zendesk, ServiceNow, Okta, and more.

   Pros and Cons

   Pros:

   • Custom call routing options
   • Real-time call transcription
   • AI-driven call insights

   Cons:

   • Hidden costs
   • Inconsistent call connections
   Learn more about Dialpad:

   • Check out Dialpad on their website
5. 

   5

   CallHippo

   Best for AI-driven call efficiency

   • 10-day free trial
   • From $18/user/month (billed annually)

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CallHippo is a cloud-based virtual phone system for businesses looking to upgrade their communication capabilities. It’s widely used by sales and support teams to manage calls and customer interactions.

   Why it’s a good Aircall alternative: CallHippo provides AI-driven call efficiency, which helps your team optimize communication processes. Smart call routing and analytics deliver insights that help you improve call handling, while the platform’s global calling capabilities ensure you can connect with clients worldwide. It is a strong choice for teams aiming to boost call performance.

   Standout Features and Integrations:

   Features include call tracking, which helps you monitor call performance and metrics. You can set up custom greetings to add a professional touch to your communications. The call queuing function ensures you can manage incoming calls efficiently without missing any customer interactions.

   Integrations include Salesforce, HubSpot, Slack, Zendesk, Pipedrive, Intercom, Shopify, and more.

   Pros and Cons

   Pros:

   • Call recording and management
   • Call waiting and IVR available
   • Multi-channel communication

   Cons:

   • Limited dashboard customization
   • High cost for specialty numbers
   Learn more about CallHippo:

   • Check out CallHippo on their website
6. 

   6

   Grasshopper

   Best for small business flexibility

   • 7-day free trial available
   • From $14/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Grasshopper is a UCaaS platform designed for small businesses and entrepreneurs. It helps you manage calls, voicemails, and texts efficiently without the need for physical hardware.

   Why it’s a good Aircall alternative: Grasshopper is tailored for small businesses, offering options such as call forwarding and voicemail transcription that increase flexibility. The ability to use existing phones and keep personal numbers private is a key advantage. Its user-friendly setup makes it accessible for teams without technical expertise. These capabilities support the flexibility small businesses need to manage communications effectively.

   Standout Features and Integrations:

   Features include dedicated business numbers, phone calls, virtual fax, a mobile app, and add-ons. You can also set up custom greetings to give your business a professional touch. The ability to keep your personal number private while using your existing phone is a convenient feature.

   Integrations are not publicly listed.

   Pros and Cons

   Pros:

   • Keeps personal numbers private
   • No need for new hardware
   • Easy setup and use

   Cons:

   • Limited integrations
   • Not ideal for complex business needs
   Learn more about Grasshopper:

   • Check out Grasshopper on their website
7. 

   7

   RingCentral

   Best for extensive integrations

   • 14-day free trial
   • From £18/user/month

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   RingCentral is a cloud-based communication platform that serves businesses with voice, video, and team messaging. It’s widely used by organizations seeking to unify their communication channels.

   Why it’s a good Aircall alternative: RingCentral offers extensive integrations that improve your team’s workflow. Its video conferencing, team messaging, unlimited calling for domestic calls, and advanced call management capabilities provide a complete communication solution. The platform’s flexibility caters to businesses of various sizes, making it adaptable to your needs. With RingCentral, you can promote better collaboration and efficiency in your team.

   Standout Features and Integrations:

   Features include VoIP calling, AI-powered tools, and power dialer functions to strengthen your customer conversations and boost your revenue. The platform offers mobile and desktop apps for integrated access on any device. You can also use the analytics dashboard to track and improve communication performance.

   Integrations include Microsoft Teams, Salesforce, Slack, Google Workspace, HubSpot, Zendesk, ServiceNow, Okta, Box, and more.

   Pros and Cons

   Pros:

   • Unified communication channels
   • Drag and drop visual IVR designer
   • Extensive integration options

   Cons:

   • Occasional call quality issues
   • Can be overwhelming for new users
   Learn more about RingCentral:

   • Check out RingCentral on their website
8. 

   8

   JustCall

   Best for multi-channel messaging

   • 14-day free trial
   • From $29/user/month (billed annually)

   Visit Website

   Customer Rating:4.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   JustCall is a cloud-based phone system designed for support and sales teams. It helps businesses manage calls, texts, and customer interactions effectively.

   Why it’s a good Aircall alternative: JustCall offers an omnichannel approach, ensuring smooth and effective communication with your customers. The ability to send SMS and make calls globally is a significant advantage. Its productivity tools make it ideal for teams needing diverse communication options.

   Standout Features and Integrations:

   Features include call recording, which helps you keep track of important conversations. The platform also offers a click-to-call feature, making it easy to dial numbers directly from your browser. You can also set up call queues to manage incoming calls efficiently.

   Integrations include Salesforce, HubSpot, Zoho CRM, Pipedrive, Slack, Freshdesk, Zendesk, and more.

   Pros and Cons

   Pros:

   • Automated workflows and follow-up reminders
   • Automated lead scoring system
   • Strong CRM for smooth workflows

   Cons:

   • Some features need additional setup
   • Two-user minimum requirement
   Learn more about JustCall:

   • Check out JustCall on their website
   • Read my in-depth review of JustCall
9. 

   9

   MightyCall

   Best for cloud call center solutions

   • 7-day free trial + free demo available
   • From $20/user/month (billed annually)

   Visit Website

   Customer Rating:4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   MightyCall is a virtual phone system tailored for small businesses and startups. It offers essential communication features, including call management, voicemail, and conferencing, to simplify business operations.

   Why it’s a good Aircall alternative: MightyCall provides cost-effective call center solutions for budget-conscious businesses. Features such as call forwarding, voicemail transcription, and call queuing help you manage communications efficiently. It is simple for teams to implement and use without extensive training. These functionalities ensure your team can maintain effective communication without breaking the bank.

   Standout Features and Integrations:

   Features include call recording, which captures important conversations for future reference, as well as a mobile app to handle calls on the go. You can also set up custom greetings to give your business a professional appearance.

   Integrations include Salesforce, HubSpot, Balto, and more.

   Pros and Cons

   Pros:

   • Scheduled outbound call campaigns
   • Live dashboard with agent status
   • Affordable for small businesses

   Cons:

   • International texting gaps
   • No native video conferencing
   Learn more about MightyCall:

   • Check out MightyCall on their website
10. 

    10

    KrispCall

    Best for CRM integrations

    • Free demo available
    • From $15/user/month

    Visit Website

    Customer Rating:3.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    KrispCall is a cloud-based telephony system designed for businesses to upgrade their communication capabilities. It’s used by teams focusing on customer relationship management and efficient call handling.

    Why it’s a good Aircall alternative: KrispCall offers uninterrupted CRM integrations, which help you manage customer interactions more effectively. Call recording and analytics provide insights into communication patterns. The platform’s call center features ensure your team can handle high volumes of inbound and outbound calls efficiently. All of these functionalities make it an excellent choice for teams needing integrated CRM solutions.

    Standout Features and Integrations:

    Features include advanced call routing, which directs calls to the right team members. KrispCall also offers voicemail transcription so you can read messages at your convenience. You can also set up virtual numbers to expand your business presence in multiple regions.

    Integrations include Salesforce, HubSpot, Zoho CRM, Slack, Microsoft Teams, Google Contacts, Pipedrive, Intercom, and more.

    Pros and Cons

    Pros:

    • Virtual number setup for multiple regions
    • Automated CRM data syncing
    • Call tagging and notes for better tracking

    Cons:

    • Mobile app limitations
    • Advanced features require higher-tier plans
    Learn more about KrispCall:

    • Check out KrispCall on their website