Gorgias-arvostelu: hyvät ja huonot puolet, ominaisuudet ja hinnoittelu

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By Tim Fisher

8.10.2026

We review tools independently, and commissions help fund our testing. See our transparency policy, our methodology, or suggest a tool.

Gorgias is an IT helpdesk software built for ecommerce teams that need to manage customer conversations alongside order data, returns, and purchase history. I'd consider it if you're running a Shopify or WooCommerce store and want support ticketing that connects directly to your ecommerce stack. Compared to Zendesk, Gorgias gives you native ecommerce integrations out of the box—agents can view and edit orders without switching tabs, something Zendesk requires significant configuration to replicate.

Gorgias Evaluation Summary

Gorgias is an e-commerce helpdesk that unifies customer chats and automates support with deep store integrations

Customer rating

4.6/5

Pricing

From $40/month
Free demo + 30-day free trial available

Why Trust Our Software Recommendations

6,700+

Reviews

Industry experts

16+

Evaluation factors

Years

Our team has been testing and reviewing software since 2012. As tech leaders ourselves, we know how difficult—and important—it is to choose the right software.

For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.

Our reviews reflect our human editorial judgment, not a sales pitch.

Expert reviewers:

Paulo Gardini MiguelTech Director
Tim FisherVP of AI
Gabriel RosasTech Lead & Software Architect
Christhian GruhnTech Lead & Platform Architect

Gorgias Overview

In my opinion, Gorgias is a solid choice for e-commerce businesses needing an all-in-one IT helpdesk software. It excels in integrating with platforms like Shopify, WooCommerce, and Magento. It also offers powerful AI features and automation for handling customer inquiries. While its pricing may seem high, the features provided justify the cost for businesses with substantial customer interaction needs. However, it might not be the best fit for small businesses with minimal support requirements or those outside the e-commerce sector. If you want a tool that efficiently manages customer support with excellent integration options, use Gorgias.

Pros

Automate repetitive customer service tasks easily.
Excellent channel management.
Intuitive user interface.

Cons

It might not suit businesses outside e-commerce.
Your team may find limited customization options.
The reporting features could feel basic compared to other tools.

Is Gorgias Right For Your Needs?

Who Would be a Good Fit for Gorgias?

Gorgias is a great fit for e-commerce businesses needing efficient customer support. If your team manages high volumes of inquiries on platforms like Shopify or Magento, you'll benefit from Gorgias's automation and integration features. It centralizes communication, making your customer service more manageable and responsive. Your team will find it user-friendly, which speeds up onboarding and daily operations.

ECommerce Teams
Gorgias excels in automating customer service tasks, freeing your team to focus on complex queries.
Online Retailers
If you handle multiple customer inquiries, Gorgias centralizes channels, simplifying your team's workflow.
Customer Support Managers
You'll appreciate Gorgias's ability to integrate with existing e-commerce platforms, enhancing your support capabilities.
Small to Medium Enterprises
Gorgias offers scalability, allowing your business to grow without changing your support system.
Marketing Departments
Gorgias helps you track customer interactions, providing valuable insights for targeted campaigns.
Shopify Users
Your team will find seamless integration, ensuring efficient order management and customer communication.

Who Would be a Bad Fit for Gorgias?

Gorgias might not suit non-e-commerce businesses or those needing extensive customization. If your team relies on highly tailored support features, Gorgias's limited customization options could be a constraint. It's also not ideal for industries without a focus on customer service through online platforms. If your business doesn't handle a high volume of customer inquiries or uses different platforms, you might not get the full benefit from Gorgias's capabilities.

Manufacturing Companies
Gorgias lacks features tailored for industries focused on production rather than customer service.
Large Corporations
If you need extensive custom features, Gorgias's limitations could hinder your operations.
Financial Services
Your work often requires specific compliance features that Gorgias doesn't offer.
Healthcare Providers
Gorgias isn't designed to handle sensitive patient data or complex healthcare workflows.
Logistics Firms
The platform's focus on e-commerce doesn't align with logistics and supply chain management needs.
Small Local Businesses
If your customer interaction is minimal, Gorgias's features might be more than you need.

Our Review Methodology

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

Core Features

Ticket Management: Gorgias centralizes customer inquiries from different channels into a single ticketing system. This helps your team track and resolve issues efficiently.

Automation Rules: You can set up rules to automate repetitive tasks or deploy the AI agent, saving time and reducing manual errors. This feature helps your team focus on more complex customer issues.

Multi-Channel Support: Gorgias allows you to manage customer interactions from email, chat, and social media in one place. Your team will appreciate the streamlined workflow.

Macros: Use predefined responses (templates) to handle common questions quickly. This feature helps your team optimize response times and maintain consistency in your team's communication.

Customer Profiles: Gorgias builds detailed customer profiles with interaction history. This helps your team provide personalized support based on past interactions, significantly improving the overall customer experience.

Analytics Dashboard: You can access real-time data on your team's performance and customer interactions. This feature aids in making informed decisions and improving service.

Gorgias screenshot — Gorgias centralizes support tickets and automates routing and responses.

Ease of Use

Gorgias is remarkably user-friendly, making it easy for your team to get up and running quickly. Its intuitive interface allows you to manage tickets and customer interactions without hassle. The drag-and-drop automation rules simplify setting up workflows, enhancing your team's productivity. Compared to other IT Helpdesk Software like Zendesk, Gorgias stands out for its straightforward design and efficient navigation, ensuring that even new users can adapt swiftly to its functionalities.

Integrations

Gorgias integrates with Gmail, Gorgias Chat, Facebook, Instagram, SMS apps, Klaviyo, Recharge, Yotpo, Smile, and ChannelReply. You can find these and many other connections directly within the Gorgias App Store.

Gorgias supports an API and connects with third-party integration tools, enhancing its adaptability for various e-commerce needs.