Aircall-anmeldelse: Fordele, ulemper, funktioner og priser

Aircall udmærker sig ved at levere brugervenlige, integrerede VoIP-løsninger, der forbedrer teamsamarbejdet og kommunikationen med kunderne.

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By Tim Fisher

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Aircall is an IT helpdesk software built around cloud-based calling, designed for IT teams that handle support through voice-heavy workflows. It's worth considering if your team runs a phone-first support operation and needs tight integrations with tools like Zendesk or HubSpot. I'd choose Aircall over RingCentral if your priority is helpdesk-focused call management rather than a broader unified communications platform—it's more purpose-built for support teams and easier to configure without a lengthy enterprise rollout.

Aircall Evaluation Summary

Cloud VoIP for sales/support with fast setup and deep integrations.
Customer rating

4.3/5

Pricing
  • From $30/license/month (billed annually)
  • Free trial available

Why Trust Our Software Recommendations

6,700+

Reviews

20

Industry experts

16+

Evaluation factors

14

Years

Our team has been testing and reviewing software since 2012. As tech leaders ourselves, we know how difficult—and important—it is to choose the right software.

For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.

Our reviews reflect our human editorial judgment, not a sales pitch.

Expert reviewers:

Aircall Overview

In my opinion, Aircall is a solid choice for small to mid-sized businesses, especially those in customer service and sales. Its intuitive user interface and seamless integrations with tools like Salesforce and HubSpot make it stand out. While Aircall’s onboarding process is smooth, its customer support could be more responsive. Compared to competitors like RingCentral, Aircall offers a more user-friendly experience but at a slightly higher price. It's best suited for teams seeking reliable AI-powered helpdesk software with strong CRM and business tools integration capabilities.

Pros

  • It's easy to set up and navigate, saving your team time.
  • Call quality is consistently high, ensuring clear conversations.
  • Offers real-time analytics to help you track and improve performance.

Cons

  • Customer support response times can be slow, which might delay your work.
  • It lacks some advanced features found in other VoIP solutions.
  • Limited customization options may not meet all your team's needs.

Is Aircall Right For Your Needs?

Who Would be a Good Fit for Aircall?

Aircall is perfect for small to mid-sized businesses in customer service and sales. If your team needs easy setup and clear call quality, Aircall delivers. Its real-time analytics help track performance, making it ideal for teams that rely on data-driven decisions. For remote workforces, Aircall's user-friendly interface ensures everyone can communicate effectively from anywhere.

  • Customer Support Teams
    Aircall enhances your team's efficiency with its easy setup and high-quality calls.
  • Sales Departments
    It offers real-time analytics to boost your team's performance and track success.
  • E-commerce Businesses
    Aircall's clarity and reliability ensure your customers always get the best service.
  • Tech Startups
    Its intuitive interface supports your rapid growth and dynamic communication needs.
  • Remote Workforces
    Aircall's user-friendly tools keep your team connected, no matter where they are.
  • Small to Mid-sized Companies
    The easy navigation and setup save your team time and effort.

Who Would be a Bad Fit for Aircall?

Aircall might not suit large enterprises needing extensive customization and advanced features. If your business requires highly specialized communication tools or complex integrations beyond CRM, Aircall's limited customization options could hinder your team's efficiency. Industries with heavy compliance needs, like finance, may find Aircall's offerings insufficient for meeting strict regulatory requirements.

  • Large Enterprises
    Aircall's limited customization may not meet your complex communication needs.
  • Financial Services
    It might lack the advanced features needed for strict regulatory compliance.
  • Highly Regulated Industries
    Aircall doesn't provide the specialized tools required for stringent compliance standards.
  • Complex IT Departments
    Your team might need more advanced integration options than Aircall offers.
  • Global Corporations
    Aircall's capabilities may fall short for your extensive, global communication needs.
  • Custom Solution Seekers
    If you need tailored VoIP solutions, Aircall's limited customization won't fit your requirements.

Aircall Specs

  • 2-Factor Authentication: Yes
  • API: Yes
  • Audio Recording: Yes
  • Auto Dialer: Yes
  • Automatic Call Distribution: Yes
  • Call Disposition: Yes
  • Call Logging: Yes
  • Call Monitoring: Yes
  • Call Recording: Yes
  • Call Scripting: Yes
  • Call Tracking: Yes
  • Chat: Yes
  • Click-to-Dial: Yes
  • Contact Management: Yes
  • Contact Sharing: Yes
  • CRM Integration: Yes
  • Dashboard: Yes
  • Data Export: Yes
  • Data Import: Yes
  • Data Visualization: Yes
  • External Integrations: Yes
  • File Transfer: Yes
  • Hardware Integration: Yes
  • Interactive Voice Response: Yes
  • Mobile App: Yes
  • Multi-User: Yes
  • Notifications: Yes
  • Report & Compliance: Yes
  • Scheduling: Yes
  • SMS: Yes
  • Softphone: Yes
  • Video: Yes

Aircall FAQs

Aircall Company Overview & History

Aircall is a unified communications platform with offices in New York, Sydney, Berlin, Paris, Madrid, Sydney and Mexico. It employs over 600 people from diverse backgrounds and serves more than 22,000 clients across 110 countries. Aircall has raised $226 million in venture funding and achieved Centaur status with over $100 million in annual recurring revenue by 2022. Notable clients come from sectors like education, healthcare, and financial services.

Aircall Major Milestones

  • 2014: Aircall was founded in Paris, France.
  • 2017: Opened its New York City office.
  • 2018: Raised $29 million in Series B funding.
  • 2020: Secured $65 million in Series C funding.
  • 2021: Achieved $120 million in Series D funding.
  • 2022: Reached Centaur status with over $100 million in annual recurring revenue.
  • 2023: Appointed Scott Chancellor as CEO.
  • 2024: Opened a new office in San Francisco, marking its 10th anniversary.